Frequently Asked Questions


  • How much is your appraisal rate?

    The appraised value of an item depends on its karat, weight and appearance, thus we cannot give you a rate online. You may bring your gold jewelry item to any Palawan Pawnshop branch nearest you for the exact value. Appraisal is free of charge.

  • Does Palawan Pawnshop accept mobile phones, laptops or any gadgets as pawn?

    No, Palawan Pawnshop only accepts gold jewelry items as collateral for a loan.

  • Can we pay for the interest of our pawn in another Palawan Pawnshop branch?

    Yes, you may renew your pawn at any Palawan Pawnshop branch nationwide with a corresponding fee of P15.

  • Can I ask a representative to renew or redeem my pawn?

    Yes. To ask a representative to renew or redeem a pawn, please ensure that the pawner has filled-out and signed the required field at the back of the pawn ticket. The representative should present his/her valid ID and the pawner’s valid ID along with the signed pawn ticket.

  • What should I do if I lost my pawn ticket?

    The pawn ticket is needed when you renew or redeem your pawn. If lost, you will be asked to provide an Affidavit of Loss upon renewing or redeeming your item. Affidavit of Loss is available at any of our branches for P30.00. You must bring an ID as proof that you are the pawner.


  • Can I claim a remittance without an ID?

    No. Receiver of a remittance is required to present a valid ID so as to ensure that the transaction is released to the right person.

  • Do I need to provide all the details of the remittance to claim it?

    Yes. Receiver should provide the following details of the remittance; Transaction Code, Sender’s Name and Contact Number and the amount sent.

  • Is there any way that I can verify the status of the remittance?

    You will receive a text notification once the remittance is ready for pick-up given that the sender indicated the mobile numbers of both sender and receiver in the transaction.

  • Can I ask someone to claim a remittance on my behalf?

    The indicated receiver of the transaction is the only one who may claim the remittance. In the event that the receiver cannot personally get it from the branch, the sender must resubmit the Send Money Form at the branch where the remittance was made.

  • Can I still claim my remittance a week after it was sent?

    Yes. Your remittance can be claimed within a year after it was sent but please note that all remittances unclaimed after thirty (30) calendar days are subject to a handling fee of P30 or 1% of the principal amount, per month, whichever is higher.

Suki Cards

  • Paano ako magkakaroon ng Palawan Express Suki Card?

    Maaaring kumuha ng Suki card sa alinmang sangay ng Palawan Pawnshop. Sagutin at kumpeltuhin ang application form at magpakita ng isang valid ID. Magbayad lamang ng P50.00 at agad nang maibibigay ang iyong Suki card.

  • Kelangan bang i-activate ang card para maka-avail ng mga benefits?

    Ang Palawan Express Suki card ay pre-activated. Maaari nang magamit ang mga benefits nito kapag natanggap na ang card. Siguraduhin na dala ang card tuwing magsasangla o magpapadala sa Palawan Pawnshop - Palawan Express Pera Padala upang makatanggap ng benefits.

  • Maaari ko bang i-convert sa cash ang discount mula sa transaction fee?

    Hindi. Ang discount ay instant na ibabawas sa transaction fees.        

  • Maaari bang gamitin ng aking mga kamag-anak ang card para sa discount?

    Hindi. Ang discount ay applicable lamang sa transactions na nakapangalan sa cardholder.

  • May expiry ba ang Palawan Express Suki Card?

    Wala itong expiry kaya maaari mong magamit kahit kailan.